Does anyone know?

wheeler · 07-09-2005, 08:24 AM

Does anyone out there know anyone who works at the rocky warehouse?
If so can you ask them why it is taking them so freaking long to ship my frame?

It been 2 weeks. I only live in courtenay. THey have them in stock.
I thought it would go down like this,

Day one: Rocky receives call, frame broken needs new one has money, fill out paper work, send order to warehouse.

Day 2: Warehouse monkey recieves paperwork, finds box that says RMX R3 on it, calls courier. Courier picks it up and takes it to courier dispatch warehouse.

Day 3: Dispatch send box on truck on ferry, truck drives up island and drops off box at bike store.

Done.

But it's more like this.

Day one: Rocky recieves call, frame broken, need new one, has money, f*ck him and his horse, he can wait.

Day 2: Nothing

Day 3: Nothing

Day 4: Hey i found this slip here that says some guy in courtenay needs a new frame, oh well f*ck him.

Day 5: Holiday

Day 6: Weekend

Day 7: weekend

Day 8: MOndays suck, lets do nothing

Day 9: I wonder how mad this dude that is waiting for his frame is getting.

Day 10: We're a big company, we dont need to keep customers happy.

Day 11: Nothing

Day 12 Today: STILL NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!

Pretty soon it's gonna be

Day 65: Some guy came in with ak47 came and killed everyone and took a bike frame.

Sorry, I'm jsut ranting here, No bike and all this waithing is making me a little bit anxious.

07-09-2005, 08:54 AM

dear lord! i think he's starting to realize how big companies operate!!

|2ipper · 07-09-2005, 04:46 PM

buddy you need to relax, it took me two weeks just to get a new chain stay for a norco

took me 3 weeks to get a new Giant frame

you need to reliaze that there not just waiting there for your order, they're working on what came first and doing those

ITS CALLED A LINE!!!! WAIT YOUR TURN!!! AND DONT GET MAD!!!

XXX_er · 07-09-2005, 05:58 PM

I got my brodie holeshot warrantied in like 2hrs.RedShred was down at brodie,told em he needed a frame for a good customer with a cracked chainstay,they gave him the frame ,next time I was in W.L. I dropped the bike off,tony had it done in 2hrs

dealing with a cool shop has its privelages

How · 07-09-2005, 06:00 PM

It took me one week to get my new frame from Banshee

XXX_er · 07-09-2005, 06:18 PM

Beat this one,the devinci max snapped in august ,got the new frame about 9 months later ...you could concieve and have a child faster than devincis warranty service.Having said that I understand almost everybody you would deal with at devinci has been changed

biking_cam · 07-09-2005, 06:38 PM

hahaah 9 months... i would probably just but a new bike if forced to wait that long

R.kelly · 07-09-2005, 07:23 PM

haha oh man 2 weeks !! wait untill you blow your fox rear shock and it takes like 6 t weeeks at least to get fixed

Desloc · 07-09-2005, 08:54 PM

Quote:

Originally Posted by NvLoc

haha oh man 2 weeks !! wait untill you blow your fox rear shock and it takes like 6 t weeeks at least to get fixed

It took me 6 days to send/receive my Fox shock back from Cycleworks in Edmonton. Send it overnight, they'll return it overnight. Nothing I've had in for repair/warrenty has taken over 10 days and that includes Norco, Raceface, and Manitou, but then again... I've never tried to warrenty a 2002 SuperT/JrT crown

Des

wizardB · 07-09-2005, 10:44 PM

I got my Rocky warranty frame in three days and 2 of them were Saturday and Sunday

EndoKing · 07-10-2005, 05:49 PM

The only time I dealt with Rocky for warranty, it was done in less than a week.

dudski · 07-10-2005, 06:57 PM

more you whine, slower it's gonna be.

Criminal Robots · 07-10-2005, 06:58 PM

When I got my 2004 DJ3 warrantyed threw norco.... it took 10 weeks to get it back, they have to send off pictures of it w. there reps down to interbike to have marzocchi deem if it needs warranty... then they come back saying no to warranty.....this was week8.... then 2 weeks later I get a call from my shop and they say its here and warrantied.... everything takes time, bike companies do there best even if there big

Peatrick · 07-11-2005, 12:59 AM

Wheeler,

That's a drag. I found the crack on my Switch frame around the same time as you found the one on your frame. Rocky has already shipped a replacement (the wrong one) and had it sent back. Good luck with Rocky.

bygdaug · 07-11-2005, 01:24 AM

That's shitty.

These companies seem to have forgotten how they got to be where they are now.

07-09-2005, 08:24 AM	#1
wheeler I have no bike. Join Date: Nov 2002 Location: back where i belong Posts: 4,087 Rep Power: 33224	Does anyone know? Does anyone out there know anyone who works at the rocky warehouse? If so can you ask them why it is taking them so freaking long to ship my frame? It been 2 weeks. I only live in courtenay. THey have them in stock. I thought it would go down like this, Day one: Rocky receives call, frame broken needs new one has money, fill out paper work, send order to warehouse. Day 2: Warehouse monkey recieves paperwork, finds box that says RMX R3 on it, calls courier. Courier picks it up and takes it to courier dispatch warehouse. Day 3: Dispatch send box on truck on ferry, truck drives up island and drops off box at bike store. Done. But it's more like this. Day one: Rocky recieves call, frame broken, need new one, has money, fck him and his horse, he can wait. Day 2: Nothing Day 3: Nothing Day 4: Hey i found this slip here that says some guy in courtenay needs a new frame, oh well fck him. Day 5: Holiday Day 6: Weekend Day 7: weekend Day 8: MOndays suck, lets do nothing Day 9: I wonder how mad this dude that is waiting for his frame is getting. Day 10: We're a big company, we dont need to keep customers happy. Day 11: Nothing Day 12 Today: STILL NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!! Pretty soon it's gonna be Day 65: Some guy came in with ak47 came and killed everyone and took a bike frame. Sorry, I'm jsut ranting here, No bike and all this waithing is making me a little bit anxious.

07-09-2005, 04:46 PM	#3
\|2ipper washed up Join Date: Feb 2004 Location: Coquitlam Posts: 1,580 Rep Power: 9191	buddy you need to relax, it took me two weeks just to get a new chain stay for a norco took me 3 weeks to get a new Giant frame you need to reliaze that there not just waiting there for your order, they're working on what came first and doing those ITS CALLED A LINE!!!! WAIT YOUR TURN!!! AND DONT GET MAD!!! __________________ yo

07-09-2005, 06:00 PM	#5
How Pretender Join Date: Nov 2002 Posts: 906 Rep Power: 3457	It took me one week to get my new frame from Banshee __________________ Banshee Bikes Disobey

07-09-2005, 10:44 PM	#10
wizardB Alchemist Join Date: Mar 2005 Location: Lynn Valley Posts: 350 Rep Power: 918611	Quick I got my Rocky warranty frame in three days and 2 of them were Saturday and Sunday

07-10-2005, 05:49 PM	#11
EndoKing Sorry... I can't do that Join Date: Jul 2003 Location: Downtown VanCity Posts: 664 Rep Power: 35	The only time I dealt with Rocky for warranty, it was done in less than a week. __________________ I'm quitting organized crime; from now on I'll stick to the regular kind.

07-09-2005, 08:54 AM	#2
darce_b Guest Posts: n/a	dear lord! i think he's starting to realize how big companies operate!!

07-09-2005, 05:58 PM	#4
XXX_er Registered User Join Date: Nov 2002 Location: central B.C. Posts: 11,068 Rep Power: 7536894	I got my brodie holeshot warrantied in like 2hrs.RedShred was down at brodie,told em he needed a frame for a good customer with a cracked chainstay,they gave him the frame ,next time I was in W.L. I dropped the bike off,tony had it done in 2hrs dealing with a cool shop has its privelages

07-09-2005, 06:18 PM	#6
XXX_er Registered User Join Date: Nov 2002 Location: central B.C. Posts: 11,068 Rep Power: 7536894	Beat this one,the devinci max snapped in august ,got the new frame about 9 months later ...you could concieve and have a child faster than devincis warranty service.Having said that I understand almost everybody you would deal with at devinci has been changed

07-09-2005, 06:38 PM	#7
biking_cam bikes Join Date: Apr 2005 Location: Victoria Posts: 1,819 Rep Power: 28851	hahaah 9 months... i would probably just but a new bike if forced to wait that long

07-09-2005, 07:23 PM	#8
R.kelly drip drip drip Join Date: Nov 2002 Location: TFJC Posts: 1,882 Rep Power: 0	haha oh man 2 weeks !! wait untill you blow your fox rear shock and it takes like 6 t weeeks at least to get fixed

07-10-2005, 06:57 PM	#12
dudski bikes yo Join Date: Mar 2003 Location: Nelson BC Posts: 3,984 Rep Power: 2903	more you whine, slower it's gonna be. __________________ - bike sexual

07-10-2005, 06:58 PM	#13
Criminal Robots Registered User Join Date: Jul 2005 Location: L.A Posts: 146 Rep Power: 8	When I got my 2004 DJ3 warrantyed threw norco.... it took 10 weeks to get it back, they have to send off pictures of it w. there reps down to interbike to have marzocchi deem if it needs warranty... then they come back saying no to warranty.....this was week8.... then 2 weeks later I get a call from my shop and they say its here and warrantied.... everything takes time, bike companies do there best even if there big

07-11-2005, 12:59 AM	#14
Peatrick Registered User Join Date: May 2004 Posts: 92 Rep Power: 0	Wheeler, That's a drag. I found the crack on my Switch frame around the same time as you found the one on your frame. Rocky has already shipped a replacement (the wrong one) and had it sent back. Good luck with Rocky.

07-11-2005, 01:24 AM	#15
bygdaug Go ahead, I dare ya! Join Date: Nov 2003 Location: A little right of center! Posts: 648 Rep Power: 10	That's shitty. These companies seem to have forgotten how they got to be where they are now. __________________ Life Part 2

Thread Tools
Show Printable Version Email this Page
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread: