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Old 06-10-2004, 05:29 AM   #1
Ashek
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Norco/Marz warrenty
Just got my fork back from warrenty, and I must say that im VERY impressed.

Friday 4:40pm the courier picks up my fork, destined for Norco.

Next friday @ 4:37pm I get a call from my shop that my fork has come in from warrenty and I can pick it up.

Less than a week total time. Now thats what I call service. Of course, using your imagination while coming up with packing material helps a lot!

Rob @ Norco rules.
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Old 06-10-2004, 05:38 AM   #2
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nice....

so what was wrong and what got fixed??
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Old 06-10-2004, 05:47 AM   #3
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New seals, lowers, and stickers~!!#!~!

They also put some wierd O ring under the ETA that wasnt there before... but whatever.
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Old 06-10-2004, 05:49 AM   #4
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Re: Norco/Marz warrenty
Quote:
Originally posted by Ashek
Of course, using your imagination while coming up with packing material helps a lot!
Five dollar bills? Pron? Case of beer?
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Old 06-10-2004, 06:04 AM   #5
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case of beer yah, greasing the wheels of warrenty is an invaluable investment
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Old 06-10-2004, 10:34 AM   #6
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Interesting... I guess the case of beer means they cut 2 weeks off the time to "repair" the fork. It took 3 weeks before I got my fork back from warranty (new crown/stanchion assembly). Or maybe they were just busier about a month ago...
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Old 06-10-2004, 02:58 PM   #7
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you never mentioned you are on the SS Coast that cuts 2 more days off for shipping.
Is it possible there is some form of man love going on there?
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Old 06-11-2004, 03:21 AM   #8
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Yeah living close helps a lot... My fork is getting warranty work as we speak but living in Maine and shipping to cali is just brutal. Adds a week
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Old 06-11-2004, 05:37 AM   #9
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Lucky you! After Norco saying they'd give me crash replacement on my dj3. I sent it into them, and after a month of waiting, gave them a call and they said they weren't going to do anything. And that is why now I have a Flick!
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