View Full Version : WANTED: James "the suspension guy" contact info
shorelocal
04-23-2008, 11:14 AM
Looking for contact info for James, from OGC fame. Heard he was doing suspension service on his own now and I have a fork that needs some luvin'.
Dave K
04-23-2008, 11:23 AM
Looking for contact info for James, from OGC fame. Heard he was doing suspension service on his own now and I have a fork that needs some luvin'.
info@suspensionwerx.com
I'm pretty sure someone posted his contact # in one of the thread.
gotham
04-23-2008, 11:49 AM
He must be so busy that he doesn't have time to answer his e-mail :(
DaveM
04-23-2008, 12:22 PM
He's working out of his house while setting up the new store.
He'll get back to you, don't worry and it's definitely worth the wait.
shorelocal
04-23-2008, 12:22 PM
Thx everyone ... I sent him an email so hopefully I hear back soon.
mudpuppy
04-23-2008, 01:18 PM
I don't think he answers PM's here either....or he didn't feel like answering mine...lol. Oh well...guess I will take my fork to Naz in the future.
biggles604
04-23-2008, 01:48 PM
I don't think he answers PM's here either....or he didn't feel like answering mine...lol. Oh well...guess I will take my fork to Naz in the future.
He's a busy guy for sure. Well worth the wait though. Is James doing Marzocchi as well?
I don't think he answers PM's here either....or he didn't feel like answering mine...lol. Oh well...guess I will take my fork to Naz in the future.
He's a busy guy for sure. Well worth the wait though. Is James doing Marzocchi as well?
Mudd you might want to take your zokie to Naz, looking at Suspension Werx splash page they service Fox, Manitou, Rockshox only. But who knows maybe James does service zokies, it's just not on his splash page.
Dantes Inferno
04-23-2008, 02:11 PM
I dont think James is going to step on Naz' toes.
DaveM
04-23-2008, 02:12 PM
James can make the sun shine on a cloudy day
Dantes Inferno
04-23-2008, 02:25 PM
I heard James is 7 foot 8 and he can breath fire.
biggles604
04-23-2008, 02:29 PM
James can make the sun shine on a cloudy day
Now I see why you haven't called me lately, you have a new man-crush.
Wayne P
04-23-2008, 02:51 PM
Good ol' Kamloops boy. Java Cycle alumni.
seand
04-23-2008, 04:07 PM
James can make the sun shine on a cloudy day
slow down there turbo!
Nelson
04-23-2008, 04:30 PM
slow down there turbo!
http://www.youtube.com/watch?v=Vm4KHx1Ymw0
Nelson
04-23-2008, 04:31 PM
And for those that didn't know... James appears in that video 6 times.
manimal33
04-24-2008, 07:43 AM
he must be busy. I've emailed him twice and no responce. Oh well
Dave K
04-24-2008, 09:00 AM
he must be busy. I've emailed him twice and no responce. Oh well
Hm, must be busy working on my fork. Odd. I emailed him last week and got a response within 30 minutes. Or perhaps his new work space is finally ready (he's working out of his home now) and he is moving all is equipment.
DrewM
04-24-2008, 09:22 AM
Hm, must be busy working on my fork. Odd. I emailed him last week and got a response within 30 minutes. Or perhaps his new work space is finally ready (he's working out of his home now) and he is moving all is equipment.
I know he is building a larger shop to try and deal with the work load he is getting.
Worth the wait at any rate. My fork feels like a whole new animal.
mudpuppy
04-24-2008, 09:53 AM
Yeah, he told me he is not doing Marz...thanks for the reply James.
Straw
04-24-2008, 10:20 AM
I think there may be confusion between the James of OGC fame, and the james that frequents these boards and works for Norco doing suspension and other repairs.
biggles604
04-24-2008, 10:27 AM
I think there may be confusion between the James of OGC fame, and the james that frequents these boards and works for Norco doing suspension and other repairs.
To add to the confusion, the James that frequents these boards does not work for Norco any more, and is now working for OGC doing suspension repairs.
James D is the suspension guru at suspensionwerx.com
James H is the new OGC suspension guy
Naz is still rocking the Marz stuff.
heckler
04-24-2008, 12:07 PM
Don't forget James at Obsession! What's with all these cool James' that do great things for our bikes?!?!
Straw
04-24-2008, 10:21 PM
To add to the confusion, the James that frequents these boards does not work for Norco any more, and is now working for OGC doing suspension repairs.
James D is the suspension guru at suspensionwerx.com
James H is the new OGC suspension guy
Naz is still rocking the Marz stuff.
Oh dear.
That is confusing.
I hope James H can live up to James D's name, considering he's working his old job!
So now "James at OGC" is someone totally different!
Rosscofat
04-24-2008, 10:27 PM
He is Just busy.... like it said in the first post he made.. he will be doin his best to reply to all.. but he needs to get his shop open.. also he prob cant reply to every email cuz he is workin on peoples forks all the time..
Straw
04-24-2008, 10:32 PM
I hope James doesn't turn into Bikeroom. They wouldn't return emails either, and look what happened to them.
A lot can be said for answering emails.
james
04-24-2008, 11:10 PM
To add to the confusion, the James that frequents these boards does not work for Norco any more, and is now working for OGC doing suspension repairs.
James D is the suspension guru at suspensionwerx.com
James H is the new OGC suspension guy
Naz is still rocking the Marz stuff.
That's right! Maybe I should answer the phone....new james on the phone....to reduce the confusion.
So yeah no more rock shox for me! It's all about fox now!!!
Couch_Surfer
04-25-2008, 12:16 AM
I hope James doesn't turn into Bikeroom. They wouldn't return emails either, and look what happened to them.
A lot can be said for answering emails.
Answering e-mails was not Bikeroom's main problem. Charging credit cards for undelivered goods was Bikeroom's main problem.... big.. big... difference.
I e-mailed James at suspensionwerx - got a reply quite quickly about the service offered, the cost associated, the turnaround time.
I ordered something from Bikeroom, got my credit card charged - then sat around wondering where my stuff was and why I felt violated. Again - Big... big... difference.
yeah if James D. tells u hes gunna do something..
u can beleive it'll get done.. and in a timely fashion to boot.
DaveM
04-25-2008, 06:37 AM
I hope James doesn't turn into Bikeroom. They wouldn't return emails either, and look what happened to them.
A lot can be said for answering emails.
That's a pretty low shot.
Bikeroom was an online shop. James is opening a suspension shop. Since the actual shop isn't open yet, email is the only point of contact at this time. If he sat in front of a computer answering emails all day long, nothing would get done.
He's in the process of opening a new shop while still taking care of as much as he can from his shop setup on top of the washer and dryer in his basement. A little busy me thinks.
Have some patience until the shop actually opens. Then you can just take it in like every other bike shop. He's not an online store.
mudpuppy
04-25-2008, 08:45 AM
Yeah....I don't see a connection at all....James at suspensionworx is a great guy that does magic and...well..that other place was run by a moron....
Straw
04-25-2008, 09:10 AM
Not trying to low blow anyone, just making a point about the importance of connecting with potential customers.
I guess if he's not even open for business yet it's understandable.
JackHennigan
04-26-2008, 11:33 AM
I just want to let to know how good of a guy suspensionwerx James is.
I bought a manitou revox off Matt Hunter for my demo 9. It was a good shock at first, but started to feel really funny. Called Matt who was super cool about it but he no longer rode for manitou so he could not help.
Sent my Revox into trident and they had it for 6 weeks and $150 later I got it back. Still felt weird, but was told to ride it for a while. Trident was very good to deal with, but the shock still felt funny. Trident said send it back, but it would cost to get it rebuilt again.
Google James, sent his an email and explained the situation. He was not working on Manitou at the time, as he was at OGC. James said he would do it at his house for me and felt really bad that my shock had been acting up for so long and he rebuilt it for me.
My shock feel absolutely awesome now, better than it has ever felt. James prices are an absolute bargain for what you get and his service have earned a customer for life.
Be patient when dealing with a small company. Would you rather James to spend quality time working on your suspension or sitting on a computer or waiting by a phone like a used car salesman?
^Awesome story!
If I didn't run marz, I'd be all over it.
LeeLau
04-26-2008, 08:56 PM
Not trying to low blow anyone, just making a point about the importance of connecting with potential customers.
.
No - you're just making a stupid comment
Can anyone (Dave?) PM me contact details for SuspensionWerx. I sent an email but no reply yet and want to support a local business.
Hey Rossco, your old fork needs a service! PM me please.
Straya
07-02-2008, 06:10 PM
Can anyone (Dave?) PM me contact details for SuspensionWerx. I sent an email but no reply yet and want to support a local business.
Hey Rossco, your old fork needs a service! PM me please.
Check your PM's
freerider guy
07-02-2008, 09:47 PM
I'm also aware that you can get connected to james at some local shops. I'm not sure who is doing them exactly but i know for sure On top is. I got my rear shock done by james through them and it is awesome now.
shirk
07-02-2008, 10:12 PM
I'm also aware that you can get connected to james at some local shops. I'm not sure who is doing them exactly but i know for sure On top is. I got my rear shock done by james through them and it is awesome now.
NorthShoreBikeShop can also help in getting your squishy bits serviced by James.
XXX_er
07-02-2008, 11:02 PM
I heard he can take Chuck norris
rewoga
07-03-2008, 11:00 AM
I heard he can take Chuck norris
and re-valve your fork at the same time...
blind-folded...
DrewM
07-03-2008, 11:04 AM
I heard he likes good wine.
rewoga
07-03-2008, 11:08 AM
^Awesome story!
If I didn't run marz, I'd be all over it.
You may be in luck - I am pretty sure James will now work on anything that gives a bike squish!
heckler
07-03-2008, 01:10 PM
Just got my leaky Totem Solo Air back from James through Obsession:Bikes.
I dropped it off on Sunday afternoon of the long weekend, and picked it up on Wednesday. Excellent service!
I sure hope it doesn't leak 3 weeks from now... Appearently James uses a higher quality oil than Rockshox that isnt supposed to leak as soon.
Update to come...
sprinter
07-03-2008, 01:25 PM
I took my Fox 100x in for servicing. Pick it up today. James seem like a nice guy. He also did a great job of explaining to me why my fork was acting the way it was.
He took some time off over the Canada weekend so that might be why you have not heard from him. I got an e-mail from him last night saying I could pickup my fork today.
rewoga
07-03-2008, 02:12 PM
Just got my leaky Totem Solo Air back from James through Obsession:Bikes.
I dropped it off on Sunday afternoon of the long weekend, and picked it up on Wednesday. Excellent service!
I sure hope it doesn't leak 3 weeks from now... Appearently James uses a higher quality oil than Rockshox that isnt supposed to leak as soon.
Update to come...
I predict a positive outcome. My Slider works sooo nice now!
rideitall
07-23-2008, 11:07 AM
Twice in the past few weeks James has fixed up gear for my bikes. First off was my Evolver shock a couple of weeks ago, then just this week, he reworked my shock on my XC bike so it would be ready for the Gear Jammer race.
Easy to see why people like James and Naz do well in this market. Nices guys who know what they are doing.
Thanks again James
Twice in the past few weeks James has fixed up gear for my bikes. First off was my Evolver shock a couple of weeks ago, then just this week, he reworked my shock on my XC bike so it would be ready for the Gear Jammer race.
Easy to see why people like James and Naz do well in this market. Nices guys who know what they are doing.
Thanks again James
I'll second that.
My old 2003 slider feels lurvely after a quick service.
Chief
08-21-2008, 12:25 AM
i hope my fork gets back soon
sent it in through jh 2 weeks ago now and i miss it
hope its worth the wait
rewoga
08-21-2008, 09:37 AM
I'll second that.
My old 2003 slider feels lurvely after a quick service.
OK - that' freaky- please tell me your slider isn't mounted on a Norco Six...
biggles604
08-21-2008, 09:47 AM
OK - that' freaky- please tell me your slider isn't mounted on a Norco Six...
Nope, his is on a Giant AC2 he wishes was a Six ;)
rewoga
08-21-2008, 09:56 AM
Nope, his is on a Giant AC2 he wishes was a Six ;)
Yikes - we really are clones...my slider was originally on a Giant AC!!
http://bb.nsmb.com/showthread.php?t=114199&page=4
Chief
08-21-2008, 06:21 PM
got my fork back fells nice just riding around
cant wait to see if it performs better
Mountain Medic
09-03-2008, 01:46 AM
James is most awesome! I will be a customer for life as well. He has helped me out a few times now and keeps my Fox 40 in top condition despite my attempts to screw it up. I couldn't believe the deal he gave me when I was in dire straights with the fork the first time. He also took time out of his busy day (building new shop) to show me some setup for the fork and rear shock.
The new shop is coming along and it was nice to see he has some help there as well (Arthur).
Keep up the stellar work !
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